I came across this article a few days ago during my morning browse on the internet! If you use social media to promote your business these tips are going to be lifesaving for you and your business! A relatable situation is what we all need when changing something within our business. I hope you find these tips useful, putting them into practice is going to be easier than you think!
Social media is one of the best ways to engage with your target audience and increase your brand visibility.
One of the main reasons companies adore using social media for their business is because it’s extremely cost effective! Which business wouldn’t want to increase their brand following by using a range of affordable platforms?
DO: React to any posts
It is important to remember that social media is interactive and reactive, to gain a bigger brand following you must interact with current and potential customers. Each reaction from a customer could lead to a site visit, an enquiry and eventfully a connection.
DON’T: Ignore any interactions
You should never ignore any interactions from customers or potential customers, or even worse respond to a customer and ignore another! If a customer has directly connected you on social media they will be awaiting your response, if they see you have responded to someone else and not them, well you’ll have one very unhappy customer which may lead to one less customer.
Responding to every customer’s interactivity will promote the brands customer service and put trust in outside customers who may be viewing the conversation via their time line.
DO: Post at the right times
Scheduling is key to making your posts reach more people, you can easily find out what time customers are viewing your pages via analytics and then schedule your posts to fit in with the customers.
DON’T: Post too much
Each platform will have its own trends in terms of peak times to post, find out these times and stick to them! Don’t over post, this disengages customers and may lead to negative feedback.
DO: Think about what your audience wants to see
Your audience may not want to see what you want to see. You have to alter your posts to suit their needs! It’s all about building relationships online with your customers, this strengthens the foundation to your business relationship which eventually leads to more sales. Find out what your target audience wants to see and post it!
DON’T: Mix your personal and professional accounts
The worse thing that can happen is you posting a picture of irrelevant content to your feed. This could negatively impact the reputation of your business. Your customers won’t want to see how cute your new puppy is and they certainly won’t want to read about how much you love him.
DO: Keep thinking of ways to build your audience
One of the easiest ways to connect with a wider audience is to find out what they like and create a promotional factor which will engage them into your business. Create a customer incentive which gets the customer to “like” or “follow” your business who otherwise may not have engaged with you.
DON’T: Forget to post
The main purpose of having a range of social media platforms is to post and engage with your customers. If you’re not posting you’re not engaging! This will lead to less followers and a negative opinion towards your business. Always delete social media pages until you have time to update them daily.
DO: Maintain a loyal audience
To keep a loyal audience, all businesses need to do is keep giving the customers what they want to see! Nobody ever complained about getting what they wanted! Remember to analyse competitor’s social media, if what they’re doing is working…Do it too!